E-commerce Chatbots – Everything you need to know!

“Alexa, I want to buy a new Dress”, and boom you have a list of e-commerce stores at your disposal to choose from. That is how Artificial Intelligence has evolved and changed the way we use the internet not only from the consumer’s point of view but also by becoming an indispensable part of the E-commerce world. With rising user demands, and the need to provide uninterrupted services AI E-commerce Chatbots have taken over the e-commerce world by storm, and how!

According to recent statistics, it is estimated that the e-commerce chatbot market is likely to grow to $9.4 billion by 2024 – an annual growth of 29.7%. The AI-powered chatbots are now used by most e-commerce sites to amplify customer-centric and customer-driven marketing practices

E-commerce Chatbots – The need of the hour

Chatbots have helped shape the e-commerce businesses by boosting customer experience as the customers can get help at any moment. Not only does chatbot help in amplifying customer satisfaction but also helps in streamlining many other interactions between consumers and the e-commerce business.

According to statistics, 65% of the consumers prefer to contact businesses via facebook messenger app and around 53% of the consumers are likely to purchase from a store that they can easily message or reach out to!

More so, 53% of the customers abandon their carts because they do not receive instant messages to their queries. Hence this is where the AI Chatbot come into action and help enhance customer experience through instant assistance.

Benefits of E-commerce Chatbots

The following are the reasons why chatbots are the most preferred way to communicate with the customers on e-commerce sites and boost your sales –


One of the digital marketing trends for 2022 to watch out for is hyper-personalization. To retain customers and acquire new ones, it is important to provide a personalized and seamless shopping experience. E-commerce Chatbot do just that as they can tell your customers when some products are back in stock and also suggest some related products too.

Record of Real-Time transactions –

Analysis of user data has always been beneficial to the business, as it can curate a better and seamless experience for the customer. Hence AI chatbot records real-time transitions and enables e-commerce businesses to use this information for providing better customer service.

Cost-effective Customer Support and Improved Engagement – 

According to statistics around 50% of the customers, want the e-commerce businesses to be available 24*7. While it is not humanly possible nor is it financially viable for the business, it is the AI-driven chatbots that do that task! These chatbots provide immediate assistance via live chat as and when required by the customers and are cost-effective too!

Wrapping up

We hope that our list of the benefits of chatbots for eCommerce will help you understand why chatbots like Alexa and Google Assistant have became such a buzzword, and why adding this marketing automation tool would be is the best thing you can do for your organization. Chatbots are a great and effective way to boost customer engagement, provide seamless support for all type of customer queries, and drive more sales, all in a cost-effective manner. We assure you that your e-commerce business will benefit from AI-powered Chatbots.

If you are looking options to install an E-commerce Chatbot on your Shopify store or any other E-commerce store, We at KLoc Technologies, are here to help you. Our team of experienced professional will help you with latest tools and apps to enhance your online store conversion rate.

Connect with Us today and Have latest AI Chatbots installed on your Store Now…

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